Support
Common questions
The app didn’t hear what I said. Speak close to the microphone in a quiet place, and give the answer at least a few seconds. If a word is shown dotted, the transcription wasn’t sure of it.
A correction looks wrong. The feedback comes from AI and is usually right, but not always. Email us the sentence and we’ll look at it.
I don’t get daily reminders. Allow notifications for Pratar in your phone’s settings, then set a reminder time in Pratar’s Settings.
How do I delete a session? Swipe it to the left in your history, or open it and tap the delete button.
How do I cancel my subscription? On iPhone: Settings › your name › Subscriptions › Pratar. On Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Pratar. Or open Settings in Pratar and tap Manage subscription. You keep Pratar Pro until the end of the period you’ve paid for.
I subscribed but practice is still locked. In Pratar’s Settings, tap Restore purchases. Make sure you’re signed in with the same Pratar account you subscribed with.
How do I delete my account? In Settings, or email us from the address you signed in with. See the privacy policy for what’s deleted.